We provide unlimited, priority support to all users, from those evaluating EBS-Inspector to subscribers. We respond to all inquiries within 4 hours, sometimes in a matter of minutes... Not "We will get back to you within 48 hours".  All users receive priority support.

We have users in many diverse markets, including roof consultants, roofing contractors, manufacturing firms, engineering firms, landscaping contractors and others.  EBS-Inspector can be applied to any photo-based inspection.  The app is highly customizable - all forms and report formats can be customized.  

Our most common applications are for Quality Assurance and Condition Audits. Please inquire about other requirements.

Photos can be copied forward to the next inspection and updated. Photos can be identified as Action Items, or Info Only, and only the action items will be copied forward.  If all issues are resolved, then the photo is not copied forward to future reports.

Our subscription plans are designed to meet 3 levels of requirements.  

• Starter plan - provides the ability to enter inspection details and photos for any purpose, setting the report title.
• Professional plan - adds: Site Plans, progress markup, photo locations and photo carry forward for issue tracking.
• Team plan - supports multiple users sharing the same inspection database, integrating on-site inspections with in-office reviews.

Upgrading can be done at any time.  Please contact us to revise your plan.  Downgrading can involve loss of capabilities, so please contact us to discuss.

A monthly subscription can be canceled at any time. Your account will remain active until the end of the current billing cycle, and then will be cancelled.  Your data will remain available for 3 months, and then deleted.  We do not issue refunds for cancelled annual subscriptions.  Your subscription will remain in effective until the end of the current billing year, and then cancelled, with data deleted after 3 months. We will consider requests for refunds if caused by any deficiencies in our software or services.

We use Google Cloud storage.  Your documents (projects, inspections, and photo comments) are in a Google Firestore database.  Your photos are saved to Google Storage as JPG files.

Yes, you can download the photos in an inspection as a ZIP file of JPG files.

Yes.  We can provide a spreadsheets with all projects, inspections and photo notes, plus a ZIP file with all of your photos.  This is a free service, provided on request. 

Our process involves understanding your current inspection process, and then working with you to define inspection forms and reports.  We have 2 approaches:

• Building from blueprints: Blueprints are templates for customizable apps. There are currently 4 blueprints available -  Basic, Quality Assurance, Condition Audits and InfraRed Scan reports. If one of these blueprints is close to your requirements, we work with you to define the changes required and provide a fixed-price quote.
• Fully customized:  Alternatively, if you wish to duplicate your current inspection report(s), we will assess the report format, the required inputs and other factors, and provide a fixed-priced report.

Inspection apps created using one of our blueprints cost between $750 and $1500 depending on the degree of customization. The cost for a completely custom developed app can range from $500 to over $5,000 depending on complexity and the number of apps.

PLEASE NOTE: These costs are one-time development costs in addition to the monthly or annual subscription fees.

Our only business is developing inspections apps, with 14 years of experience.  In addition we have created a proprietary development language that allows is to rapidly define forms, reports and app logic. This results in apps delivered at a fraction of the usual cost of custom software, at high quality. 

TEAM subscriptions support multiple users sharing the same inspection data.  Users are added or removed by adding or cancelling subscriptions.  Subscriptions can be transferred by calling us.

A Team subscription is required to implement user roles.  Standard roles are Inspector (or Observer), Reviewer (or Project Manager) and Admin.  Other roles can be defined, as required. Standard permissions are:

• Admin - Add projects, Revise select lists.
• Reviewers - Access to dashboard to view, sort and filter all inspections.  Assign projects to inspectors. Review and revise completed inspections.
• Inspectors - Add inspections to an assigned project. Enter inspection details and photos on mobile device.  Use PC to complete inspections